AltCustoms Terms of Service & Privacy Policy

Effective Date: October 1, 2019

Last Updated: September 18, 2025

1. Introduction

Welcome to AltCustoms (“we,” “us,” “our”). By accessing or using our website, products, or services, you (“you,” “user,” “customer”) agree to these Terms of Service and our Privacy Policy. Please read carefully before using our site.

If you do not agree with these terms, you may not use AltCustoms.com.

2. Products & Orders

All products are custom-built and may have unique variations in color, finish, or materials.
Prices, availability, and specifications are subject to change without notice.
By placing an order, you represent that all information provided is accurate and complete.
We reserve the right to refuse or cancel any order at our discretion (e.g., suspected fraud, errors in pricing).

3. Shipping & Delivery

Estimated delivery times are provided at checkout but are not guaranteed.
We are not liable for delays caused by carriers, customs, or unforeseen events.
Risk of loss transfers to you once the order is shipped.

4. Returns & Refunds

Due to the custom nature of our products, all sales are final unless covered by warranty.
Warranty claims are limited to defects in materials or workmanship, not misuse, wear and tear, or modifications.
To request a warranty replacement or repair, contact [support@altcustoms.com] within your warranty period.

5. Warranty

All keyboards and accessories come with an 18-month limited warranty.
Warranty does not cover:
- Damage from drops, spills, accidents, or misuse
- Unauthorized modifications or repairs
- Cosmetic damage (scratches, fading) that does not affect function
At our discretion, we may repair, replace, or refund the item.

6. Use of Website

You agree not to misuse our website, attempt to gain unauthorized access, or use it for unlawful activity.
All intellectual property (logos, designs, images, product descriptions) remain the property of AltCustoms.
You may not reproduce, distribute, or commercially exploit any site content without permission.

7. Limitation of Liability

To the fullest extent permitted by law, AltCustoms is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our maximum liability is limited to the purchase price of the product.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [Insert State], United States.
Any disputes shall be resolved in the courts located in [Insert County, State].

Privacy Policy

1. Information We Collect

We may collect:

Personal Information (name, email, shipping/billing address, phone number)
Payment details (processed securely by third-party providers; we do not store full credit card numbers)
Technical data (IP address, browser type, device info, cookies)
Usage data (pages visited, time on site, purchase history)

2. How We Use Your Information

To process and fulfill orders
To provide customer support and respond to inquiries
To send updates, promotions, or important account information
To improve site performance and product offerings
To comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal data. We may share information with:

Trusted third-party service providers (payment processors, shipping carriers, analytics tools)
Legal authorities, when required by law or to protect our rights

4. Cookies & Tracking

AltCustoms uses cookies to enhance user experience, analyze traffic, and deliver personalized marketing. You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement reasonable security measures to protect personal data.
However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data
Opt out of marketing communications
Request data portability
File a complaint with a supervisory authority

7. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update these Terms & Privacy Policy at any time. Continued use of our site constitutes acceptance of the updated terms.

9. User-Submitted Content (Custom Uploads)

By uploading or submitting any images, designs, logos, or other artwork (“User Content”) to AltCustoms (including through our website customizer tools), you represent and warrant that:
- You own the rights to the User Content, or
- You have obtained all necessary licenses, permissions, or approvals to use, reproduce, and print the User Content.
You agree that you are solely responsible for all User Content you submit. AltCustoms does not claim ownership of User Content, but by submitting it you grant us a limited license to use it only for the purpose of producing your custom product.
AltCustoms will not be held liable for any claims, disputes, or legal actions arising from the use, reproduction, or printing of User Content.
If a third party claims that your User Content infringes intellectual property rights, you agree to defend, indemnify, and hold harmless AltCustoms from all resulting claims, damages, and expenses.

10. Contact Us

For questions, requests, or complaints regarding these Terms or our Privacy Policy, contact us at:

AltCustoms

Email: customercare@altcustoms.com

8521 East Coldwater, Davison MI 48423

Policy/Terms