accepted payment methods
Preferred Payment Methods
- Credit Cards: Visa, MasterCard, American Express & Discover
The shipping address can’t be changed after it’s placed.
If you would like to cancel your order, please email us within 24 hours of placing your order. If you choose to email, know that we might not see your email in time and cannot assist once the package has left our warehouse and the order will ship as is.
shipping and handling
We process orders Monday through Friday.
Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a good chance that it could take longer to process + ship your order. Please be patient during these times.
You will receive a confirmation email with a tracking link so that you can follow your order. Please allow at least 48 hours for the carrier to scan your package into their system.
If you attempt to track your package within the first 48 hours of it leaving our warehouse and there is no information available that just means the carrier has not processed your package yet.
International orders can take an extra few days to process, so please be patient.
Note: Transit times do not include the time taken to prepare your order before shipment.
If a package is returned to us due to an incorrect or incomplete addressed, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
We charge you in US Dollars. Once payment has been processed by your local bank, they then convert the charge into your currency.
VAT, Taxes, and Duties.
The customer is responsible for all extra fees associated with shipping internationally from the U.S.
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can definitely give you more information.
If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to firstname.lastname@example.org
REFUND & MONEY BACK GUARANTEE
Alt Customs stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.
Unfortunately, we can’t take back open product due to dissatisfaction after 7 days.
Requirements for a Refund
- Item(s) must be unopened and in its original condition.
- Item(s) must be returned in all original packaging and with accessories and paperwork;
- Item(s) must be returned using an insured and traceable shipping method;
- The product(s) must have been purchased directly from altcustoms.com.
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used.
We strongly encourage you to contact us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion.
INCORRECT OR DAMAGED ORDERS
Please let us know within 2 days of receiving your order by email if your order is incorrect or not functioning properly.
In either case, we will require you to send us an image via email to email@example.com of the items received, the packaging your order arrived in, and your invoice. Once we receive those images, we will contact you via email with the options available to you.